Privacy Policy
At Cibamat, we take your privacy seriously.
We’re committed to protecting your personal information and being transparent about how we use it.
This policy explains what we collect, why we collect it, and how we keep it safe.
📦 What Information We Collect
When you interact with our site, place an order, or contact us, we may collect:
Your name and contact details (email, phone number, shipping/billing address)
Purchase history and order details
Account information (if you create an account)
Communication history (emails, messages, calls)
Website usage data (through tools like Shopify and analytics platforms)
🛠️ How We Use Your Information
We use your data to:
Process and deliver your orders
Respond to your enquiries or support requests
Send important service emails (order confirmations, shipping updates, etc.)Improve our website and service
Occasionally send marketing emails —but only if you’ve opted in
🔐 How We Store & Protect Your Data
Your data is stored securely on trusted platforms like Shopify and Go High Level. We use encryption, password protection, and other industry-standard security measures to keep it safe.
🤝 Sharing Your Information
We only share your personal data with third parties in the following cases:
To process payments and deliver orders (e.g. couriers or finance providers like Kennet Leasing)
When required by law or for fraud prevention.
When you give us explicit permission to do so
We’ll never sell your data. Ever.
🌍 International Orders
We occasionally ship outside the UK. If you're ordering from abroad, your data may be processed or stored outside your country — but always in line with data protection laws.
✉️ Marketing Preferences
You’re in control. If you’ve signed up to hear from us, you can unsubscribe at any time using the link in our emails — or by contacting us directly at [email protected]
.
🔄 Your Rights
You have the right to:
Access the personal data we hold about you. Request corrections or deletions. Withdraw consent for marketing. Lodge a complaint with a data protection authority
📞 Contact Us
If you have any questions about this policy or your data, contact:
Cibamat
📞 0203 488 8364
About Us
Food Production Businesses Can't Afford Downtime
You don't just need machines you need them running.
Every Single Day.
When your production line stops, orders back up, deadlines slip, and money starts leaking fast.
That’s where you make the smart choice.
You work with Cibamat because you want peace of mind. You want equipment that’s properly installed, properly maintained and fully supported - not just when it’s new, but for as long as you need it.
Whether you're buying new machines, looking for faster repairs, or finally putting a proper maintenance plan in place, you get expert engineering support that keeps your operation running smoothly and keeps YOUR CUSTOMERS happy.
3 Steps To Total Support
Prevent
Stay ahead of costly breakdowns with scheduled maintenance and inspections. We identify issues early, extend the life of your equipment, and keep your production running - all while helping you avoid expensive emergency repairs..
Protect
When breakdowns happen, you need fast, expert response to get production moving again. Our experienced engineers diagnose and repair faults quickly, minimising downtime and protecting your business from costly delays.
Perform
Outdated equipment slows production, increases labour costs, and risks failures. We help you upgrade and modernise your machinery, improving efficiency, output, and reliability - so your business performs at its best, every single day.
This Is How You Stay Up And Running
Total Support for Your Equipment and Operations
Discover expert solutions for equipment maintenance, repairs and upgrades. From preventing costly breakdowns to modernising outdated machinery, trust our experienced engineers to keep your production running smoothly and reliably.
Planned Maintenance
The core of everything we do because preventing breakdowns is the fastest way you stay productive and profitable. Regular servicing keeps your machines reliable and safe
Emergency Response
When something breaks, you need fast answers - not delays. Our engineers respond quickly, diagnose the fault, and get you back into production with minimum downtime.
Upgrades & Modernisation
As your business grows, so should your equipment. We help you identify, source, and install the right machinery to improve output, control costs and keep your operation running.
Parts Sourcing & Supply
When parts fail, speed matters. We source and supply genuine and approved alternative parts quickly, keeping your downtime to an absolute minimum.
Equipment Relocation
Moving or reorganising your facility? We safely relocate, reinstall, and recommission your equipment — minimising disruption and protecting your investment.
Machine Decommissioning
When equipment reaches the end of its life, we handle safe removal and compliant disposal — keeping your site clear and your operations compliant.
Operator
Training
Give your team the knowledge to run equipment safely, efficiently, and correctly — reducing operator errors, breakdowns, and unnecessary downtime..
Cleaning &
Maintenance Training
Poor cleaning and basic maintenance cause many avoidable faults. We train your staff on correct cleaning procedures, daily checks & routine care
Machine
Consumables
Cheap parts cost you far more in breakdowns and lost production. We supply high-quality consumables to keep your machines running as they’re designed to.
4 Ways To Get Help....
Email Us: [email protected]
Phone Us: 020 3488 8364
Whats App Us: 07518 297 660
Fill Out The Form Below:
Protecting Your Machinery Starts Here
Quick Links
Unit 116 Hill House, 210 Upper Richmond Road, London England SW15 6NP
Phone 020 3488 8364
07518 297 660