Terms of Service
Effective Date: 7/4/25
Welcome to Cibamat. By using our website (www.cibamat.co.uk), purchasing our products, or engaging with our services, you agree to the following Terms of Service. Please read them carefully.
1. Overview
This website is operated by Cibamat. Throughout the site, the terms “we,” “us,” and “our” refer to Cibamat. By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service, including any additional policies referenced here or available by hyperlink.
2. Use of Our Website
You agree to use this website for lawful purposes only. You must not use our products or site:
For any illegal or unauthorised purposeTo violate any laws in your jurisdictionTo transmit any worms, viruses or harmful code
We reserve the right to refuse service or terminate your account if you breach these terms.
3. Products & Services
We sell new and used food processing equipment, spare parts, sundries, and related services. All product descriptions and prices are subject to change without notice. We reserve the right to:
Modify or discontinue products without notice.
Limit the quantities of any product or service
Refuse orders that appear to be fraudulent or violate our terms
Used and refurbished items may have visible signs of wear but are tested and sold in working order unless otherwise stated.
4. Pricing & Payment
All prices are listed in GBP and are exclusive of VAT unless otherwise stated. We accept payments through secure gateways. Payment must be received in full before goods are dispatched unless other terms are agreed in writing.
5. Warranties & Returns
Please refer to our Returns Policy for full details on returns, warranty coverage, and service terms. Machinery is generally non-returnable unless agreed with the manufacturer and may be covered by a parts-only warranty.
6. Customer Accounts
Customers can create accounts on our site to track orders and manage information. You are responsible for maintaining the confidentiality of your account and password. We are not liable for any loss or damage from your failure to safeguard login details.
7. Intellectual Property
All content on this site — including images, product descriptions, logos, and text — is the property of Cibamat or our content providers and may not be reproduced without written permission.
8. Third-Party Links
Our website may contain links to third-party websites or tools. We are not responsible for the content or accuracy of these sites and use of them is at your own risk.
9. Limitation of Liability
We do our best to provide accurate and reliable products and services.
However, Cibamat is not liable for:
Business losses, profits, or interruption
Damage caused by improper installation or unauthorised repairs
Any indirect or incidental damages resulting from product use or site access
10. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be handled in UK courts.
11. Changes to Terms
We may update these Terms of Service at any time. Changes will take effect immediately upon posting to the website. Continued use of our site constitutes your acceptance of the new terms.
12. Contact Us
Questions about these Terms?
📞 0203 488 8364
About Us
Food Production Businesses Can't Afford Downtime
You don't just need machines you need them running.
Every Single Day.
When your production line stops, orders back up, deadlines slip, and money starts leaking fast.
That’s where you make the smart choice.
You work with Cibamat because you want peace of mind. You want equipment that’s properly installed, properly maintained and fully supported - not just when it’s new, but for as long as you need it.
Whether you're buying new machines, looking for faster repairs, or finally putting a proper maintenance plan in place, you get expert engineering support that keeps your operation running smoothly and keeps YOUR CUSTOMERS happy.
3 Steps To Total Support
Prevent
Stay ahead of costly breakdowns with scheduled maintenance and inspections. We identify issues early, extend the life of your equipment, and keep your production running - all while helping you avoid expensive emergency repairs..
Protect
When breakdowns happen, you need fast, expert response to get production moving again. Our experienced engineers diagnose and repair faults quickly, minimising downtime and protecting your business from costly delays.
Perform
Outdated equipment slows production, increases labour costs, and risks failures. We help you upgrade and modernise your machinery, improving efficiency, output, and reliability - so your business performs at its best, every single day.
This Is How You Stay Up And Running
Total Support for Your Equipment and Operations
Discover expert solutions for equipment maintenance, repairs and upgrades. From preventing costly breakdowns to modernising outdated machinery, trust our experienced engineers to keep your production running smoothly and reliably.
Planned Maintenance
The core of everything we do because preventing breakdowns is the fastest way you stay productive and profitable. Regular servicing keeps your machines reliable and safe
Emergency Response
When something breaks, you need fast answers - not delays. Our engineers respond quickly, diagnose the fault, and get you back into production with minimum downtime.
Upgrades & Modernisation
As your business grows, so should your equipment. We help you identify, source, and install the right machinery to improve output, control costs and keep your operation running.
Parts Sourcing & Supply
When parts fail, speed matters. We source and supply genuine and approved alternative parts quickly, keeping your downtime to an absolute minimum.
Equipment Relocation
Moving or reorganising your facility? We safely relocate, reinstall, and recommission your equipment — minimising disruption and protecting your investment.
Machine Decommissioning
When equipment reaches the end of its life, we handle safe removal and compliant disposal — keeping your site clear and your operations compliant.
Operator
Training
Give your team the knowledge to run equipment safely, efficiently, and correctly — reducing operator errors, breakdowns, and unnecessary downtime..
Cleaning &
Maintenance Training
Poor cleaning and basic maintenance cause many avoidable faults. We train your staff on correct cleaning procedures, daily checks & routine care
Machine
Consumables
Cheap parts cost you far more in breakdowns and lost production. We supply high-quality consumables to keep your machines running as they’re designed to.
Frequently Asked Questions
Can we start with one off services before committing?
Yes - absolutely. In fact, we recommend starting that way. Most clients begin with one-off repairs, inspections, or smaller service visits. This gives you a chance to see how we work, how we approach your equipment and whether we’re a good long-term fit for your business. If it works, we can build a plan that suits you. If not, there’s no obligation, no long-term commitment, and no pressure..
Can maintenance really save us money in the long run?
Yes - planned maintenance almost always saves money long-term. One major breakdown can cost thousands in lost production, wasted stock, delayed orders, emergency repair costs and even customer penalties. Regular maintenance prevents these failures, extends equipment life, and reduces total repair costs over time. Prevention is always cheaper than reaction.
What exactly does your maintenance service include?
Our maintenance covers full inspections, safety checks, adjustments, lubrication, replacement of wearable parts, wear monitoring and early fault detection - following the manufacturers guidelines. We look for developing issues before they cause downtime. After every visit, you receive a full report showing exactly what was done, any concerns identified, and what actions (if any) are recommended.
Do you manage the whole maintenance schedule for us?
Yes - we take full responsibility for managing your maintenance schedule. We track when machines are due for service, schedule visits at convenient times, and stay on top of inspections, repairs, and compliance checks. You don’t have to remember anything - we keep your equipment running and take the pressure off your team. We can either do this for one machine, a number of machines, all your machines or even your entire facilities operation.
Can you service machinery we didn't buy from you?
Yes - we support equipment regardless of where it was purchased. In fact, most of the machines we maintain weren’t originally supplied by us and sometimes we even recommend buying from a competitor or direct from the manufacturer if that's right for you. Whether you need help with a single machine, a few key pieces of equipment or full-site maintenance across your entire operation (including facilities), we build service plans to match your business.
Can you look after all of my machines?
Yes - we can take full responsibility for maintaining your entire production operation. Whether you have a single machine, a full production line, or multiple sites, we build service plans to cover everything. We make sure we use engineers who are experienced with each type of machinery which can mean working with vetted contractors but rest assured we handle all the admin.
4 Ways To Get Help....
Email Us: [email protected]
Phone Us: 020 3488 8364
Whats App Us: 07518 297 660
Fill Out The Form Below:
Protecting Your Machinery Starts Here
Quick Links
Unit 116 Hill House, 210 Upper Richmond Road, London England SW15 6NP
Phone 020 3488 8364
07518 297 660