Privacy Policy

At Cibamat, we take your privacy seriously. We’re committed to protecting your personal information and being transparent about how we use it.

This policy explains what we collect, why we collect it, and how we keep it safe.

📦 What Information We Collect

When you interact with our site, place an order, or contact us, we may collect:

  • Your name and contact details (email, phone number, shipping/billing address)
  • Purchase history and order details
  • Account information (if you create an account)
  • Communication history (emails, messages, calls)
  • Website usage data (through tools like Shopify and analytics platforms)

🛠️ How We Use Your Information

We use your data to:

  • Process and deliver your orders
  • Respond to your enquiries or support requests
  • Send important service emails (order confirmations, shipping updates, etc.)
  • Improve our website and service
  • Occasionally send marketing emails — but only if you’ve opted in

🔐 How We Store & Protect Your Data

Your data is stored securely on trusted platforms like Shopify and Go High Level. We use encryption, password protection, and other industry-standard security measures to keep it safe.

🤝 Sharing Your Information

We only share your personal data with third parties in the following cases:

  • To process payments and deliver orders (e.g. couriers or finance providers like Kennet Leasing)
  • When required by law or for fraud prevention
  • When you give us explicit permission to do so

We’ll never sell your data. Ever.

🌍 International Orders

We occasionally ship outside the UK. If you're ordering from abroad, your data may be processed or stored outside your country — but always in line with data protection laws.

✉️ Marketing Preferences

You’re in control. If you’ve signed up to hear from us, you can unsubscribe at any time using the link in our emails — or by contacting us directly at privacy@cibamat.co.uk.

🔄 Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request corrections or deletions
  • Withdraw consent for marketing
  • Lodge a complaint with a data protection authority

📞 Contact Us

If you have any questions about this policy or your data, contact:

Cibamat
📧 privacy@cibamat.co.uk
📞 0203 488 8364